Improved manager effectiveness

Business challenge

Our mid-sized professional services client needed to eliminate inconsistent management processes, and convey a coherent sense of direction to employees. In addition, they wanted managers to get new employees up-to-speed quickly and efficiently.

Our solution

  • Manager survey to measure key leadership skills, and identify key strengths and improvement opportunities
  • Interviews with key managers to further understand the environment and to uncover key best practices
  • Leadership workshop to provide managers with the skills, tools and processes needed to motivate, manage, and retain people


  • Consistent management process based on best practices
  • More accountability and lower turnover among managers as well as employees
  • Exceeded growth goals the past three years
  • New onboarding process as a competitive advantage