Improved employee engagement

Business challenge

Our banking client had just undergone major changes, including and efficiency improvement and the appointment of a new CEO. Morale had sunk and staff had lost confidence, both in themselves and in the company.

Our solution

  • Focus groups to capture “voice” of employees
  • Employee engagement survey to provide objective data
  • Pre-survey communication to explain the initiative
  • Engagement driver analysis to plan improvement
  • Executive sessions to create management accountability
  • Ongoing feedback and measurement mechanisms


  • Average employee commitment up 24% in 12 months
  • Turnover rates declined 28%
  • Strengthened employee emotional ties, enhancing “employer of choice” position